Turn conflicts into opportunities.
Discover the positive potential of conflict by making appropriate choices in how you respond when conflict erupts.
Let's face it. In life, love and work, there are times when conflict is inevitable. For most of us, our negative and fearful responses to conflict can be self-fulfilling - because we are expecting the worst, that's often what we experience.
With awareness of the five distinct conflict management styles (the Woodpecker, the Parakeet, the Ostrich, the Owl, and the Hummingbird) you can determine which approach is most appropriate. And, by recognizing the conflict management styles of others, you will know how to resolve the situation rather than escalate it.
Rich with candor and humor, this book offers a hands-on, solutions-oriented approach to turning conflict into an opportunity for problem solving and growth.